To start or cancel water and sewer service in the City of Gilroy an authorized customer signature is required. Please allow 1 (one) business day from the date of receipt to process requests.
Service Charge & Deposit
A service charge of $50 is required on all new / transferred requests. A deposit of $50 is required for a residence if you have not had service in the City of Gilroy in the past 5 years. However, for a commercial property, a deposit rate of $75 or $250, based on the type of business, is required. If you have had service in the City of Gilroy in the past 5 years only the service charge is required. (ORD. No. 924) The deposit will be credited to your account after 1 (one) full year of service. If you move prior to the end of 1 (one) year it will be credited to your closing bill amount. If a credit remains the balance will be refunded to you.
Checks as Payment
When you provide a check as payment, you authorize us either to use information from your check to make a 1-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.
New State Regulations for Water Conservation
(Mandatory 30% Conservation Measures)
The Gilroy City Council has passed an emergency ordinance to comply with new state water conservation regulations. These regulations are in effect.